Support options for OpenSolaris 2009.06

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Support options for OpenSolaris 2009.06

Tuesday, June 9. 2009

It´s a little bit hidden in a presentation of Chris Armes from the Community One, but there are new support models for OpenSolaris 2009.06 (and to some degree older versions). The essence: You can get a vastly longer support for it. For OpenSolaris 2009.06 you can get GA Support (6 months), Post GA (30 months) and SS EOSL (24 months) support. 2008.11 and 2008.05 don´t have the last option. In detail this lead to the following support options:

Telephone and On-line support
SRUs made available
SunAlert fixes via SRUs available
Short term relief for unfixed bugs, via IDRs for newly discovered defects
Bugs/RFEs can be submitted and maybe addressed in this release

Post GA

Telephone and On-line support
Short term relief for unfixed bugs, via IDRs for newly discovered defects
bugs/RFEs can be submitted, maybe addressed in future release

SunSpectrum-EOSL
- As Post GA
- Additional fee payable

So you can get up to 60 months support in total for our newest OpenSolaris release.

PS: Thanks to my colleague Uli Gräf for the hint to this presentation.

Posted by Joerg Moellenkamp in English, Solaris at 08:32 | Comments (7) | Trackbacks (0)

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And the Toshiba Laptops come with 12 months of basic support: http://www.opensolaris.com/toshibanotebook/

#1 Chris Gerhard (Homepage) on 2009-06-09 09:39 (Reply)

Starting with month 7, you still get no security pachtes, right?

#2 Schneider on 2009-06-09 09:47 (Reply)

Aren´t security problems defects, too ?

#2.1 Joerg+M. (Homepage) on 2009-06-09 09:51 (Reply)

I don't know. Will security fixes be availlable starting at month 7?

#2.1.1 Schneider on 2009-06-09 09:58 (Reply)

Of course, as IDRs

#2.1.1.1 Joerg+M. (Homepage) on 2009-06-09 10:30 (Reply)

Thanks. And IDR stands for what?

#2.1.1.1.1 Schneider on 2009-06-09 11:31 (Reply)

I am a little confused. Sun has Basic, Standard, Premium subscriptions so how does that equate to GA, PostGA, EOSL options?

Does it mean the Basic support == GA support?

#3 Anil on 2009-06-20 21:05 (Reply)

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