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{"display_name"=>"Joerg Moellenkamp", "login"=>"Joerg Moellenkamp", "email"=>"weblog@joerg.moellenkamp.org"}
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Sunrays for Windows
Nice article about SunRay-based desktop virtualisation for Windows at Verizon:
The decrease in PC support has several components. One is simply fewer problems. “We went from an average of about 100 ‘break-fix’ trouble tickets a month to less than 40,” Eberling says. That translates into less demand for IT tech support, and greater uptime, and hence productivity, for the call center reps.